Return & Exchange Policy

Welcome to Deshishad

At Deshishad, customer satisfaction is our priority. Please read our Return & Exchange Policy carefully before placing an order.

Exchange Policy

We offer product exchanges under the following conditions:

  • Exchange requests must be made within 3 days of receiving the product.

  • The product must be unused, unwashed, and in its original condition with tags and packaging intact.

  • Customers must provide an unboxing video as proof if there is any issue with the product.

  • Exchanges are accepted only for:

    • Wrong product delivered

    • Defective or damaged product

    • Size issues (subject to stock availability)

Return Policy

Currently, we do not offer refunds for change-of-mind purchases.

Returns will only be accepted if:

  • The product received is completely different from the ordered item.

  • The product is damaged or defective upon delivery.

After verification, customers may choose:

  • Product replacement

  • Store credit (if replacement is unavailable)

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product:

  1. Contact us within 24 hours of delivery.

  2. Send clear photos/videos of the product.

  3. Include your order number and contact details.

Our support team will review your request and provide a solution as quickly as possible.

Delivery Charges

  • Inside Dhaka: ৳100

  • Outside Dhaka: ৳120

Delivery charges are non-refundable unless the mistake was made by Deshishad.

Exchange Shipping Cost

  • If the exchange is requested due to customer preference (such as size change), the customer will bear the courier charges.

  • If the exchange is due to our mistake, Deshishad will cover the shipping cost.

Contact Information

Deshishad

📞 Phone: 01851046310

📧 Email: deshishad2@gmail.com

📍 Address: House: 10,11,12 Road: 10, Beside Baddho Mondir Kacha Bazar, DIT Project, Merul Badda, Dhaka-1212

Payment Methods

Bkash: 01851046310 (Personal)

Nagad: 01851046310 (Personal)

Social Media

Facebook:
https://www.facebook.com/share/19CBDDDRD5/

Facebook Page:
https://www.facebook.com/share/1H58L3tPa2/

Threads:
https://www.threads.com/@bdqueenspark

Thank you for shopping with Deshishad.
We appreciate your trust and support.